90 DAY RETURNS
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That's right, you have 90 days to lodge your return for store credit. Hectic times are upon us and we don't want you to feel the need to leave the house until you're ready ♥︎
UNITED STATES RETURNS
OPTION 1
If you are located in the USA, we provide you the option to use our own label that will need to be dropped off at your local post office for $14.99 USD.
Simply enter your order number starting with ESTCO with the email you used when you made the purchase. Follow the prompts then print out the label and bring your return to the post office.
CLICK HERE to lodge your return & use our label.
If you need a parcel pickup we can arrange a DHL label for $35 USD. Simply contact our customer care team by emailing customercare@esther.com.au
OPTION 2
If you would like to use your own return label please lodge your return by emailing us at customercare@esther.com.au with your order number, the name of the item(s) you are returning, the reason for your return and then ship back to:
Esther & Co.Returns
69-73 Gow Street, Padstow NSW 2211
REST OF WORLD
MAKE A RETURN
1) Lodge your return with your order number [ESTCOXXX] and email address you placed the order with.
2) Take your order to the local post office and ship with your own label.
Return Policies
Esther & Co.
You can return full priced styles for Store Credit within 90 DAYS of receiving your order.
Esther Luxe
Due to the nature of bridal party shopping, we understand that plans can change. Garments labelled under our 'Esther Luxe’ collection are eligible to be returned for a store credit or refund within 90 days of receiving your order.
RETURNS NOT ACCEPTED FOR...
(i.e. No exchanges, refunds or store credit)
• Final Sale Styles
• Earrings, intimates, body accessories & beauty products
info you should read
• We are unable to offer exchanges. If you're unsure of sizing and want to make sure you don't miss out, just order your correct size and our customer care team will sort out the size which didn't suit.
• If you select Refund in our returns portal and your return consists of Esther Luxe & non Esther Luxe items, a store credit will be issued for all non Esther Luxe items.
• You will be notified via email when your return makes it back to our HQ. From there you can expect to receive your store credit within 2-4 business days. It’s that easy!
• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition, will be returned back to you.
Marketplace
We are proud to be a marketplace of like minded, stylish businesses. If a return is required please note that your marketplace item must be returned to the appropriate vendor. If you are unsure on their return address please contact us via email at customercare@esther.com.au
Please note due to hygiene and company policies we are unable to accept marketplace returns from the following vendors:
Ms.Lova
Bondi Sisters
Urban Status
Sleeping with the Enemy
Be Hers
El Roy
Travel By Travis
Returns are able to be lodged for Cherrichella footwear. Please use the below return address:
Cherrichella Returns
Unit 2, 5 Liley Street
Newport, VIC 3015
