90 DAY RETURNS
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That's right, we've changed our 14 day return policy to 90 days. #winning
Hectic times are upon us and we don't want you to feel the need to leave the house until you're ready ♥︎
Find out how to make a return below lovely x
Didn't work out?
Make a Return
Simply lodge your return with your order number and the email address that you placed the order with.
Return Policies
Esther & Co.
You can return full priced styles for Store Credit within 90 DAYS of receiving your order.
Esther Luxe & Bridal
Due to the nature of Bridal Party Shopping, you can return full priced ‘Esther Luxe’ or Wedding Dresses for a Store Credit or Refund within 90 DAYS of receiving your order.
RETURNS NOT ACCEPTED FOR...
(i.e. No exchanges, refunds or store credit)
• Final Sale Styles
• Earrings, intimates, body accessories & beauty products
info you should read
• We are unable to offer exchanges. If you're unsure of sizing and want to make sure you don't miss out, just order your correct size and our customer care team will sort out the size which didn't suit.
• At this time you must organise your own return label.
• You can opt to use our return label for USD$28.00. Please email us at customercare@esther.com.au if you wish for us to organise a returns label via DHL Express pick-up service. Alternatively, you can return this at your local post office and pay them directly.
• If you select Refund in our returns portal and your return consists of Esther Luxe & non Esther Luxe items, a store credit will be issued for all non Esther Luxe items.
• You will be notified via email when your return makes it back to our HQ. From there you can expect to receive your store credit within 2-4 business days. It’s that easy!
• Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
• Our products are very precious to us, so we will inspect all items upon receipt. Items that are not in their original condition, will be returned back to you.
