WE ARE OPERATING (AND SHIPPING AS NORMAL)
To support our Customer's during this time, we will be offering Free Shipping for USA & CANADA on all orders over $150 USD & Extended 90 Day Returns until further notice.
We’re also working hard to provide you the gorgeous content & giveaways you know and love.
Due to the current global situation, both Domestic and International orders may be delayed due to current travel restrictions and order volumes needing to be processed with our shipping partners. At this time we recommend using Express Shipping to ensure your parcel reaches you as soon as possible!
We love nothing more than your parcel reaching you safely! Esther Shipping Insurance provides protection for orders that are lost, broken or stolen. For a small additional cost add Esther Shipping Insurance to your shopping cart to enable protection.
In the rare event that your order is deemed lost, broken or stolen by DHL or Australia Post, please contact our customer care team at: firstname.lastname@example.org
We are not liable for lost/missing orders that are not insured.
• Once your parcel has been shipped, your tracking information will be sent via email.- keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
• All parcels are sent requiring a signature on delivery. If you request this to be left via safe drop or without signature, we cannot take responsibility for any damaged, lost, or stolen goods.
• We work hard to pack your orders as soon as possible. If your order is placed before 12pm AEST Monday - Friday, it will be dispatched the same day, and orders placed after this time sent the following business day (excluding weekends and public holidays). If you have made an error in your address then please call or live chat us immediately. We cannot guarantee your order can be altered or stopped, however we will try our best to accommodate you.
• CUSTOMS INFO As all orders are shipped from Australia, you may be required to pay customs fees. Customs fees will be charged upon the package reaching the destination country. You as the customer are liable for all customs taxes levied by the country you reside in. We do not have any control of these fees, and can also not predict what fees you may or may not incur! Please check with your local customs office for further information.