We love nothing more than your parcel reaching you safely! Esther Shipping Insurance provides protection for orders that are lost, broken or stolen. For a small additional cost add Esther Shipping Insurance to your shopping cart to enable protection.
In the rare event that your order is deemed lost, broken or stolen by DHL or Australia Post, please contact our customer care team at: firstname.lastname@example.org
We are not liable for lost/missing orders that are not insured.
• Once your parcel has been shipped, your tracking information will be sent via email.- keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
• All parcels are sent requiring a signature on delivery. If you request this to be left via safe drop or without signature, we cannot take responsibility for any damaged, lost, or stolen goods.
• We work hard to pack your order within 2-4 hours from purchase time (excluding weekends). If you have made an error in your address then please live chat us. We can not guarantee it can be altered or stopped before shipped out however we will try our best to accomodate you!
• CUSTOMS INFO As all orders are shipped from Australia, you may be required to pay customs fees. Customs fees will be charged upon the package reaching the destination country. You as the customer are liable for all customs taxes levied by the country you reside in. We do not have any control of these fees, and can also not predict what fees you may or may not incur! Please check with your local customs office for further information.