Buy Now. Pay Later.
Split your purchase into 4 interest-free payments with QuadPay
How it works
- Choose QuadPay as your payment method at checkout. No long forms or credit checks required, just instant approval.
- Checkout using a credit or debit card. The first 25% of your order total is charged at the time of purchase.
- Pay the rest in 4 equal interest-free installments that are billed automatically over 6 weeks.
What is Quadpay?
QuadPay is a payment platform that gives shoppers the choice to pay for their purchases via 4 simple installments using a credit or debit card. QuadPay automatically splits the purchase amount into 4 payments, every two weeks. QuadPay empowers you to buy now, pay over time.
What information does QuadPay ask for?
QuadPay requires your name, address, date of birth, a US mobile number, and either a debit or credit card for sign up. Instead of having a traditional username and password, QuadPay requires a mobile phone number and text message verification.
Who can use QuadPay?
- In order to have an account with QuadPay, you must:
- Live in the US
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a US credit or debit card to make a purchase
How do I sign up?
You can sign up during the checkout process. For the initial sign up QuadPay will just need your date of birth, a mobile number and either a debit or credit card. You'll know if you are approved instantly!
How can I check my QuadPay Orders or Account?
The easiest way to manage your QuadPay orders is via our app which you can download here.
QuadPay also has a Customer Portal where you can log in by entering your mobile number or email address and have instant access to your current and past orders at https://customer.quadpay.com.
Will I be notified before I am charged for an installment?
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
When is my first payment due?
Your first installment of 25% of the purchase price is due at the time of checkout. The remaining three installments will be billed automatically, every two weeks.
Can I pay off my installments early?
Of course. Just log into the App or Customer Portal and choose the order you wish to pay early. https://customer.quadpay.com.
What if I have trouble paying?
It’s important to notify QuadPay to avoid a late fee if your payment method is not up-to-date. Payments are automatic, however, QuadPay charges late fees in certain instances, such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid. For more information on late fees, please see QuadPay’s help page.
If your payment is denied in error, you can contact QuadPay Support by submitting a request at https://help.quadpay.com/hc/en-us/requests/new
What if I lose or want to change my card of payment for an existing order?
QuadPay associates your card with your order when you first complete the checkout process. If you need to change which payment method is used for future installments for an order, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.
Log into the Customer Portal at https://customer.quadpay.com
Go to the Orders Page and click View Order for the order you would like to change.
Click Edit next to the payment card, select the card you’d like to use, and click “Use this Card”
How do returns, refunds, and partial refunds work?
As soon as QuadPay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments. In the event of a partial refund, scheduled installments are reduced/cancelled first, and then paid installments are refunded.
Please allow your Afterpay purchase to process completely before exiting or clicking off the screen, as this may cause your order to not generate in our system.
Can I return an Afterpay purchased item?
Yes. Returns remain subject to the ESTHER & CO. returns policy.
If you wish to return your item/s, send them back to us as you would for a normal order.
When we receive the item/s and accept your return, we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.
Please note: We will only be able to process your credit note once your return reaches our HQ and gets processed. You will still need to make payments to Afterpay if you choose to return your item.
What if I can’t pay an instalment?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.
What if my Afterpay order does not arrive?
Simply contact our Customer Care team and they will assist you in locating the parcel.
If I don’t have a credit or debit card can I still use Afterpay?
Unfortunately not. Afterpay require a Credit or Debit card in your name to be supplied in order to use their services.
Is Afterpay a credit card?
No. Afterpay is simply a service that will charge an existing credit or debit card for the 4 instalments of your order.
What if I have a problem with my Afterpay payments or account?
You will need to contact Afterpay directly in relation to anything issues regarding your purchase.
Is there a limit to how much I can spend on a single transaction?
Yes, you can spend up to $800 in a single transaction.
For more information regarding Afterpay and their services, you can visit the Afterpay FAQ page by clicking here.